Frequently Asked Questions (FAQ)
🧵 Are your dolls handmade?
Yes! Each doll is carefully handmade with attention to detail.
Every piece is slightly unique — no two dolls are exactly the same 💛
🎀 Can I remove or change the outfit?
It depends on the product.
• Some dolls are designed with fixed outfits that cannot be removed
• Others are part of our Dress-Up Collection, where outfits can be changed
👉 Please check the product description to see which type you’re purchasing.
📏 What size are the dolls?
Most of our dolls are approximately 11–12 inches (30 cm) tall.
Mini dolls and hanging dolls may be smaller — see product details for exact size.
🎁 Are these dolls suitable as gifts?
Absolutely!
Our dolls are perfect as thoughtful gifts, cozy decor, or keepsakes.
🚚 How long does shipping take?
• Processing time: 2–5 business days
• Delivery time:
- US: 7–14 business days
- International: 10–20 business days
📦 Do you provide tracking?
Yes! You’ll receive a tracking number once your order ships.
💔 What if my item arrives damaged?
Please contact us within 7 days of delivery, and we’ll make it right.
🧼 How do I clean the doll?
We recommend gentle spot cleaning only.
Avoid machine washing or soaking.
👶 Are these dolls safe for children?
They are suitable for gentle use and decoration.
Supervision is recommended for young children.
💌 Do you offer custom dolls?
We may offer custom options in the future — feel free to contact us!